Frequently asked questions
- How do I go about holding a boat that I am interested in?
Reserving a boat is an easy process. Once you have made a decision as to which yacht best suits your interest, you let us know which one it is. Providing your yacht is available we will send you an invoice via email for tracking purposes, and you may make a payment via paypal or credit card.
- Do your charters come with prepared food?
Charters are all inclusive meaning yes they come with both prepared food from our chef and a full alcohol bar. We also accept specific requests if given prior notice.
- Are we allowed to provide our own beverages?
Yes. You can bring your own drinks if you have very specific taste. At Puerto Vallarta Yachts, each tour comes with complimentary drinks, and we handle specific requests if given some prior notice.
- Are special arrangements made to help us get to the boat?
With a little advanced notice, we will set up car or van service to assist you in arriving at your scheduled time. If choosing to come on your own, simply give your driver the name and or address of your destination.
- Are we allowed to snorkel and do other water activities?
Yes, there is so much to see while snorkeling the waters of our different islands; jet skiing, knee boarding any many other water activities are also available for your enjoyment. Most water equipment is provided complimentary to your yachting excursion, but some special request may come at an additional cost.
- What is the cancellation policy?
When cancellation is from harsh weather, you are refunded 100% of your deposit. Any request for refund outside of a weather cancellation must be given with at least 2 weeks notice.
- What does the term FULL DAY & HALF DAY mean?
Full Days are charters that come in 8 hour increments, and Half Day means 4Hrs. In the event that you may want extra hours, they can be sold in single hour blocks providing there are no charters directly following yours.
- If I refer one of my friends, do I get something?
Much of our business comes from friends recommending friends. If this is the case with you, we take 10% off of your next charter with us.